Introduction

1. The coach with whom you initially agreed to undertake a challenge becomes your coach.

2. Your agreement is with your coach.

3. These Terms and Conditions form part of your agreement with the coach. You understand that the coach is self-employed and you are entering into a contract with them alone.

4. Payment for any service will constitute acceptance of these Terms and Conditions, at which point you become a client (“Client” or “you”). You are asked to pay special attention to the provisions related to cancellations. This does not affect your statutory rights.

Ryan’s Obligations

1. Ryan will use his skills and knowledge to the best of his ability to work safely with you, based on your medical history and the details provided in your questionnaire.

2. Ryan will aim to provide the coaching, supervision, advice, and support needed for you to achieve your goals.

3. You understand that Ryan is not prescribing anything. All information provided is advice and followed at your own discretion and risk.

4. Each session lasts as long as needed for the work with Ryan, this can be 45mins all the way to 90minutes.

5. Results cannot be guaranteed. Your progress depends on your effort and cooperation inside and outside of sessions.

6. All client information is strictly confidential unless you provide permission to share.

7. Payments for programmes are processed via BSB, PayPal, Wise, or any agreed method.

Client Obligations

1. You must complete the Questionnaire before starting your first Session.

2. You agree to disclose all medical conditions, health concerns, allergies, and previous injuries that may impact your safety in working with Ryan.

3. You agree to inform Ryan of any changes in health status as they occur.

4. Ryan cannot be held liable for undisclosed information or unknown medical conditions.

5. Ryan may require a Medical Clearance from your doctor. Any fees for this are payable by you.

6. If Ryan recommends additional professional support (e.g., physiotherapy, psychotherapy), the fees are payable by you.

7. Sessions cancelled less than 24 hours before the start time will be lost.

8. If you do not contact Ryan for more than 6 months, all sessions will be lost and cancelled.

9. You are responsible for arriving on time and prepared at the specified session time.

10. You understand the inherent risks involved in coaching. Ryan is not responsible for injuries except where caused by gross negligence or intentional act.

Payment

1. Payment must be made upfront and in full at the time of booking unless a payment plan has been explicitly agreed.

2. Payment may be made by PayPal, bank transfer, or any method agreed with Ryan.

3. All sessions must be paid for in advance. Block bookings do not need to be scheduled in advance.

4. The programme begins on the Start Date given in writing by Ryan.

5. If you require a specific start date, this must be agreed in writing before payment is made. Otherwise, the start date is at Ryan’s discretion.

6. From the Start Date, all sessions must be used within the timeframe specified for the programme purchased.

7. Ryan is under no obligation to begin sessions within a timeframe unless agreed explicitly in writing before payment.

Payment Plans

1. Payment plans are offered at Ryan’s discretion and are based on trust to make the programme more accessible. They may be declined or withdrawn at any time if terms are not upheld.

2. Entering a payment plan means you agree to pay the full programme investment. Instalments are a method of spreading payments over time and do not correspond to session usage, timing, or frequency.

3. Payment plans are not pay-per-session arrangements. Payment is for the entire container, regardless of session scheduling or availability.

4. Instalments remain payable regardless of holiday periods, breaks, changes in scheduling, delays in booking sessions, travel, personal circumstances, or periods of non-contact.

5. Non-response to emails, messages, or reminders does not pause or alter the payment plan.

6. If an instalment is missed, the full remaining balance moves immediately into overdue status. Ryan reserves the right to request full payment of all remaining instalments if any payment is late.

7. If an instalment remains unpaid for more than 7 days, the container may be closed immediately. All remaining sessions will be forfeited, and no refunds will be provided.

8. Failure to complete a payment plan does not entitle the Client to refunds, extensions, or continued access to sessions, materials, or support.

9. All programmes and sessions are non-refundable, whether paid upfront or via a payment plan.

Cancellation and Refunds

1. Once purchased, Sessions and Programmes are non-refundable and non-transferable.

2. For one-off services (e.g., standalone sessions), no service is guaranteed until agreed in writing. The no-refund policy applies to all services.

3. This contract is between you and Ryan. Any issues or complaints must be raised directly.

Lateness Policy

1. If the Client is late, the Session cannot be extended.

2. If the coach is late, additional time will be added to that Session or a future Session.

General

1. Ryan may update these Terms and Conditions as required. You will be notified of any changes.

2. You are responsible for keeping your contact information up to date.

3. Sessions may be recorded for learning or marketing purposes with your consent.

4. If Ryan cancels any sessions, the programme may extend slightly. If the Client cancels sessions, regardless of reason or notice, the programme does not extend.