Terms & Conditions

Introduction

1. The coach with whom you initially agreed to undertake a challenge with becomes your coach.

2. Your agreement is with your coach.

3. These Terms and Conditions form part of your agreement with The coach. You understand that The coach is self-employed and you are entering into a contract with him/her alone.

4. Payment for any service available on the website will constitute acceptance of these Terms and Conditions, at which point you will become a client (“Client” or “you”). You are asked to pay special attention to the provisions related to cancellations.  This does not affect your statutory rights.  

Ryans Obligations

5. Ryan will use his skills and knowledge to the best of his ability to work in a safe manner with you, based on your medical history and the details provided in the questionnaire.

6. Ryan will aim to provide the coaching, supervision, advice and support that you will need to achieve your goals.  

7. You are aware that at no point in time is Ryan prescribing anything, that all information provided by Ryan is advice and that it is at your own risk and discretion with which you follow the advice given.

8. Each session will last 45 to 60 minutes (a “Session”).

9. You understand that the results of any programme cannot be guaranteed. Your progress depends on your effort and co-operation in and outside of the sessions. In particular, you acknowledge that individual results may vary and no particular result is guaranteed by Ryan.

10. All Client information is strictly confidential and will only be seen by Ryan unless you have given permission for your information to be shared.

11. Your plan is purchased via bsb, Paypal and wise. or any other means you have both agreed on.

The Client’s (Your) Obligations

12. You are required to complete the Questionnaire before starting your first Session.

13. You agree to disclose to Ryan any medical conditions, health concerns, allergies and/or previous injuries which may impact your safety when working with Ryan.

14. You agree to inform Ryan of any changes in medical conditions, injuries or health status as and when they occur.

15. Ryan Evans cannot be held liable in any way for any undisclosed information or any unknown medical conditions.

16. Based on the information you supply in the Questionnaire, Ryan may require you to visit your doctor to obtain a “Medical Clearance”.  Your doctor may charge a fee for writing this letter, and the fee is payable by you.

17. If Ryan recommends you see an additional professional, i.e. a Physiotherapist, psychotherapist to help with a previous injury or situation, you understand that this fee is payable by you.

18. Any sessions that are cancelled 24hrs before the start time are then cancelled and will be lost.

19. If you do not contact Ryan for over 6 months all sessions will be lost and cancelled.

20. In order for Ryan to complete the sessions, you are required to arrive on time and be ready, at the specified Session time.

21. You understand that there are inherent risks involved in participating in a programme of coaching. If you sustain or claim to sustain any injury physical or mental, while participating in the sessions, you acknowledge that Ryan is not responsible, except where the injury was caused by his/her gross negligence or intentional act.

Payment  

22. Payment for bookings must be made upfront and in full at the time of booking.

23. Payment can be made by PayPal via the website or by prior arrangement with Ryan Evans by internet bank transfer.

24. All sessions need to be paid for in advance but block bookings do not need to be scheduled in advance.

25. The time period for the programme begins on the date upon which Ryan explicitly states in writing as an official and definite start date.

26. If you require your sessions to begin and end on a specific start date, then this must be agreed to, in writing, by Ryan prior to making payment – otherwise there is no guarantee that you will be able to start on your chosen date and Ryan is under no obligation to provide you with either a full or partial refund.

27. From this start date, all sessions must be used within the timeframe specified for the programme purchased.

28. Ryan is under no obligation to begin your programme/sessions within a specified timeframe unless otherwise directly and explicitly stated and agreed to by Ryan in writing prior to the client making payment.

Cancellation and Refunds

29. Once purchased, your Sessions are non-refundable and non-transferable.

30. If a client is paying for a service other than a programme (e.g. a Skype chat or standalone nutrition plan) then no specific service is guaranteed unless and/or until this has been agreed to, in writing between the Client and Ryan. The no refunds policies stated within these terms and conditions apply to all services, not just programmes.

31. This contract is a contract between you and Ryan, if you have any issues or complaints then please contact them directly.

Lateness Policy

32. Client: If the client is late, the Session cannot be extended and will end at the appointed time.

33. Coach: If the coach is late additional time will be added to the Session or to subsequent Sessions.

General

34. Ryan has the right to change these Terms and Conditions, for example, to be able to offer new services or as required by law.  Ryan will notify you of any changes.  When such a change(s) is/are made, if dissatisfied you can cancel this agreement once you have made any payments already due to Ryan.

35. You are responsible for keeping all of your contact information and marketing preferences up to date with Ryan. In order to comply with the Data Protection Act 1998, Ryan will only do what you ask him/her to do, or what you have given him/her permission to do with any personal or sensitive information held about you.

36. Your sessions may be filmed or pictures taken for learning and/or marketing purposes. Your participation in a Session means you consent to photography, filming and sound recording which may include you as a Client and its use in commercial distribution without payment or copyright. Ryan will inform you of this in each session if this is happening.

46. If your coach cancels any sessions then your challenge can carry on for longer than initially disclosed. However, if a client cancels any sessions, regardless of the reason or notice period is given, the challenge will not continue for a further week.